CUSTOMER SERVICE

Call Us:    +1 (213) 550-4448  (Office Hours: Monday – Friday 12 PM to 8 PM)

Email Us:   orders@thewell.la

Inquiries will be responded to within 24 hours in most cases (excluding holidays and weekends)

 

AUTHENTICITY & WARRANTY

THE WELL only carries merchandise that is authentic, first-run, and purchased directly from the designer. Please be aware that even such products are not entirely free of workmanship errors, including occasional missing threads and similar defects. Products subject to distress as part of the styling and are also subject to increased chance of defect and do tend to wear out faster than normal.

Customers are welcome to return any item they are unhappy with. US customers have free return shipping on all merchandise, regardless of whether it is defective. For international customers, we will reimburse return transport costs on items with major defects, but we will handle shipping reimbursement for minor defects such as missing threads on a case-by-case basis. In general, we will reimburse return shipping charges for minor defects a maximum of five times per year, per customer.

Many products, particularly those with distressed styling, do wear out or develop holes with regular wear-and-tear over time. THE WELL warranties all products to be free of such problems for the first 90 days from the time of purchase and will replace or refund your purchase in the event such a problem occurs. After 90 days, we will attempt to assist with repairs, including providing replacement hardware such as lost buttons or broken snaps to the extent these items or repair services are available from the designer, but we will not provide a complete replacement or refund for an unrepairable product after 90 days unless the designer is willing to replace or reimburse the product at this time.